Overview

XE has been operating since 1993 and is a part of Euronet Worldwide (NASDAQ: EEFT), the third-largest money transfer company globally, processing $115 billion last year. Over the years, XE has established a reputation for trustworthiness and reliability. The platform allows you to make online international money transfers 24/7 to over 220 countries, supporting 139 different currencies.

How it works?

Signing up for XE Money Transfer typically takes five minutes or less in most cases. For security purposes, XE may require documentation to verify your identity or address. You can easily scan or photograph your documents and upload them securely online.

Once you have an XE Money Transfer account, follow these steps to initiate a transfer:

• Sign in to your account.
• Choose the currencies you want to exchange.
• Input the transfer amount.
• Enter the recipient’s name and banking details.
• Select your preferred payment method (wire transfer, bank debit, or third party).
• Review and confirm the exchange rate and total cost.

After XE Money Transfer receives your payment, they will send you an email or text message confirmation. You will receive another notification when your money transfer is released. Once you receive the second notice, funds typically reach the recipient’s account within 1-4 working days.

You can easily check currency exchange rates on the main XE.com website, which provides the mid-market rate. However, the rate offered for your transfer may differ. If you initiate a transfer during market hours, the exchange rate can change while you set up your transaction. Upon confirmation, you’ll receive a rate which you can lock in. If markets are closed when you initiate your transfer, rates remain unchanged from when the markets closed.

To secure the best exchange rate, especially for larger transfers, you can utilize XE Rate Alert. This feature notifies you when the exchange rate between two currencies reaches your specified rate, allowing you to proceed with your transfer at an optimal time. Alternatively, you can book a limit order online to buy or sell a currency when it reaches a predetermined target rate. These tools empower you to make informed decisions and potentially maximize the value of your transfer.

To cancel a transfer for any reason, please call 1-877-932-6640 toll-free in the U.S. and Canada immediately. Note that there may be a fee associated with reversing a transaction.

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Rates and Fees

XE applies a low transfer fee for small transfers and profits from the exchange rate spread—the difference between the rate you pay and the day’s official rate. If you wire money to XE through your bank, your bank may charge a fee. Additionally, third-party or intermediary banks involved in the transfer may deduct their own fees. XE does not reimburse charges imposed by other parties.

Processing Time

The quickest method to transfer money via XE is by wiring funds from your bank. This option is preferred by most customers as it typically enables transfers to be completed by the end of the same day. Keep in mind that U.S. banks usually impose fees for wire transfers.

If you opt for XE to withdraw funds directly from your bank account, your transfer may take two or three days to process. XE will confirm the payment date during your transaction setup, which represents the earliest possible transfer date. Once XE releases the funds, it may take the beneficiary bank 1-4 working days to credit the funds to the recipient’s account.

Security

Ensuring your privacy and security is paramount in every financial transaction. With over 25 years in operation, XE is part of one of the world’s largest money transfer businesses. XE is licensed as a Money Transmitter by the Department of Financial Services of the State of New York and registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). XE is committed to safeguarding your funds by segregating customer funds from operational funds, ensuring stringent protection measures are in place.

XE is dedicated to safeguarding your privacy through several commitments. These include collecting your personal data solely for legitimate purposes, retaining it only as long as necessary and for the purposes disclosed, and ensuring its secure storage. For detailed information, please refer to the comprehensive privacy policy available on XE.com.

Customer Support

If you require further assistance or encounter technical issues, you can reach out to XE customer support. For general email inquiries, contact currency@xe.com, and for money transfer-related questions, email transfers@xe.com. In the U.S., you can call customer support at 1-844-832-1367 between 9:00 am and 5:00 pm Eastern Time. For additional contact details, visit the Contact page on XE.com. Worldwide customer service is available 24 hours a day, five days a week.

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Bottom line

XE provides international currency transfers to over 220 countries, operating within a group that ranks as the third-largest money transfer business globally. It offers real-time currency rates and facilitates online money transfers 24/7. You can access XE Money Transfer via their website or through the XE Currency mobile app.